Netiquette is the concept of being polite in your communications on the web. Many of the following applications or advice are concerned with Email and messaging, but some have to do with the web in general. If you have any questions, or doubts, contact me via email at the link below and I'll be happy to help.
OK, so here are the rules of the road:
1) MY MAKING THIS ALL CAPS MEANS I'M YELLING! By using all capital letters this conveys unhappiness / yelling. Also, when you compose an entire message in all capital letters it is very hard to read.
2) Punctuation is not mandatory because I'm using email or my cell phone, right? The more professionally you can present your communications, regardless of device used, the better it will be received and reflected upon your professionalism.
3) You are so cool! ;>) Not! At least not if you are speaking in a professional capacity as cute "emoticons", "avatars" and all variations of "cutesy" graphics or keystrokes are not at all cool.
4) Chain mail is never appropriate to forward, to anyone really due to it's many levels of horrible side effects, but certainly not within professional circles or associates.
5) Do not share anyone's email address in any capacity without approval. Even the best of intentions can result in the worst of spam.
6) Try to be consistent in the manner in which you communicate with others and try to reinforce agreements or expectations in a written format so that all involved see your perspective in writing. A "paper trail" of email correspondents always is good to have if needed.
7) Email is not so intrusive as a phone call is because email can responded-to as desired where a phone call demands a response, to answer or not, immediately. With all the demands on one's time, lag times in email systems and other factors such as graphic, key word or other filtering mechanisms that may slow delivery the best advice is to use email as much as possible, but be patient with its recipients.
8) Downtime is going to happen with all systems and while it's essential to have a responsive partner / employee / vendor that needs to know that something is awry, pestering them is not going to bring things back any sooner. Any service provider or IT person worth their salt wants nothing more than a quite, happy customer so know they will almost always (with Over The Net it is not an option to have anyone unhappy) react as quickly as possible to restore service.
9) Social media sites and communication portals such as Twitter can provide both personal and professional opportunities that are very positive, but those two worlds must not collide! The most evident case of this was when a elementary school teacher posted innapropriate images of drinking on their site and the kids / parents found them. Oops!
10) Strive to be the user that understands their systems and devices, is polite and professional in all communications, doesn't spread or foster negative email and treats others as you wish to be treated and you won't ever be considered to have poor Netiquette.
Send me an email with your questions: Sales@otnmail.com
No comments:
Post a Comment